FAQ

Frequently Asked Questions (FAQ)

Are the tools and accessories worth buying?

Yes — absolutely.

  • We are HVAC experts with over 10 years of hands-on field experience.

  • Every product sold in our store is personally tested before it becomes available for purchase.

  • Each item goes through an extended quality, durability, and functionality check.

  • We guarantee that any product purchased from our store meets our standards and performs exactly as described.

  • If you experience any issues, you will receive full technical support from our team.

Can I install the products by myself?

  • Yes — if you are an experienced DIY enthusiast, feel free to install the products on your own.

  • However, some items require technical knowledge or professional tools.

  • If you are unsure how to install, set up, or properly operate a product, please consult a qualified HVAC technician, electrician, or another certified specialist.

  • This helps prevent injuries, product damage, and potential issues in your home.

Shipping & Delivery

Where do we ship?

  • We offer free worldwide shipping on all orders, regardless of your location.

How long does it take to process an order?

  • Orders are processed within 1 business day.

  • During this time, we carefully prepare and pack your items for safe delivery.

When will I receive my order?

  • Delivery times vary depending on your country and shipping provider.

  • Please refer to our Shipping Policy page for estimated delivery times in your area.

Will I receive tracking information?

  • Yes — once your order is processed, you will receive a confirmation email with tracking details, allowing you to follow your shipment in real time.

What should I do if my order is delayed or lost?

  • Contact our support team.

  • We will communicate with the shipping carrier and resolve the issue as quickly as possible.

Can I change my shipping address after placing an order?

  • Yes — if the order has not yet been processed.

  • Contact us immediately, and we will update the address before shipping if possible.

How can I contact you?

  • For any questions regarding shipping or delivery, reach out to us at:
    info@hvac.si

Warranties & Returns

What is your return policy?

  • We offer a 100-day return policy on all purchases.

  • You may return any unused product in its original condition and packaging for a full refund or exchange.

  • Used products may qualify for a partial refund after evaluation.

  • For partial refund inquiries, contact us at info@hvac.si.

How do I initiate a return?

  • Contact us at info@hvac.si.

  • You will receive step-by-step instructions and a prepaid return shipping label.

What is covered under your guarantee?

  • All products include a 1-year guarantee against manufacturing defects related to materials or workmanship.

  • If your product fails due to such defects, we will repair or replace it free of charge.

What if my product is damaged upon arrival?

  • Contact us immediately.

  • We will arrange a replacement or refund and send you a return label for the damaged item.

How long does it take to process a return or exchange?

  • Once the returned item is received, we inspect it within 5 business days.

  • Refunds are issued to the original payment method.